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In 5 years we had already 3 new panels because they didn’t operate well. Thermostat was not connecting well so I had to purchase different ones. Any time you call for service you will be on the phone with them for 2 hours! Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package.

Founded in 2002, Vivint is a smart home technology provider that offers home security and safety, home automation and energy management solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be controlled remotely via mobile app. Vivint's home security performance is equally impressive.
How Much Does a Home Security System Cost?
But the lines will likely blur between high-tech wireless gizmos for your home and robust security products. Today’s providers are primarily comprised of traditional alarm companies, such as ADT and Brinks, and startup DIY players like Abode and Scout. However, you can expect other companies that already have a footprint in your home to begin offering security solutions. Xfinity and AT&T already provide home security products.

This is the kind of functionality that sets Vivint Smart Home apart compared to other security offerings. Motion-triggered video clips can be viewed here as well. Additional component prices are significantly higher than what you get from the competition. Door/window sensors go for $50 each, while FrontPoint and SimpliSafe both charge $14.99 per sensor. A Vivint glass-break detector will set you back $100, while Cove charges $30 and Brinks charges $79. Vivint’s price of $169.99 for its Element Thermostat is pretty much in line with what you can expect to pay for a typical smart thermostat such as the Sensi Touch Smart Thermostat ST75 ($169).
Vivint Home Security Review
On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. Sales practices in the past damaged the company’s reputation, but it remains a leader in innovative home protection. Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content.
Other added ports created hard links to the 24/7 hard-drive for video recordings and a bridge for Philips Hue lightbulbs. And critically, the Vivint Smart Hub uses its own dedicated Wi-Fi network rather than piggybacking on yours. Automatically disarm the system after punching in the code to the smart lock.
How is Vivint rated?
I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better that what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation.
Walters, the former FBI security specialist, says that professional monitoring becomes even more valuable if you are frequently away from home during the day. The advantages of an in-home consultation are to assess your specific security concerns and address any technology constraints (e.g., spotty Wi-Fi service in your home). The risk with a home visit is that most security advisors also serve as commission-based sales representatives, who might push a system that is larger than necessary.
Vivint mobile app
When a sensor is triggered, it tracks activity and motion. This is part of what would activate an alarm and a call to the police if a robber were trying to forcefully enter a home. It also may involve turning on outside lights to make it easier to see who is outside after dark. In addition, some sensors also detect carbon monoxide and smoke in case of a fire.

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DIY system purchases and reactivations of previously-installed systems not eligible for offer. Equipment purchase may be financed separately subject to an agreement with one of Vivint’s third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. The price for a security system from Xfinity Home is often based on temporary special deals for adding alarm equipment to your Xfinity television, internet and phone services.
Be advised that the Vivint phone agent and the Smart Home Pro earn commissions. Customers have three days after installation to return the entire system and 30 days after installation to return individual products. Had no troubles with the equipment that a lot of reviewers are saying they are having, my trouble comes with the reduction in access to my system. I used to be able to connect to my home and look at the cameras via the web. This was benefictial as there are times all I have access to is a hard line internet connection, no wifi or cell service.