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But you will have to set aside a good amount of time. Real Vivint home security system reviews tell the true Vivint story. To ensure the most secure and best overall experience on our website, we recommend the latest versions of Chrome, Edge, Firefox, or Safari.
In the name of convience Vivint has decided that they no longer need to provide this access and now the only thing you can access online is billing and contract documents. The customer service "expert" made many mistakes when I was doing the online chat making the message hard to... Vivint sells and installs some devices from other companies, like Kwikset smart locks, Nest thermostats, and Philips Hue smart bulbs. That equipment will work fine on its own without Vivint services. You’ll just have to use their branded apps, not the Vivint app.
Our experience has been horrible with…
Vivint’s best security features come through its Car Guard and cameras (both of which we’ll discuss in a minute). You can only get the non-contract option if you pay for all of your equipment at the start. That means you’re looking at shelling out $600+ right off the bat. If you reach the six-camera maximum, that pushes you up to almost $70, which is more than ADT’s most expensive plan. Vivint smart home security specialists are always there, ready to respond in an emergency or help with whatever you need.
We actually are now able to surround our entire house with security cameras running 24/7. My system ended up taking all day to get installed and working and he stuck with it the whole time. He even had to wait for the internet company to get setup to finish the process. He didn't leave until everything was working perfectly. Since we had our panel changed, we have had frequent false alarms. We also do not receive “low battery” notifications anymore since the new panel.
In-house customer service
On the other hand, Vivint separates the cost of equipment to reduce the monthly expense after the gear is fully purchased. The slight downside is that the higher quality comes with a steeper price. Vivint is more expensive than competing professionally installed systems—although not by much even when compared to DIY solutions with less quality.
Fortunately, you can spread the payments over 42 to 60 months with zero interest. Vivint also allows you to pay off equipment costs in a lump sum to reduce monthly bills and avoid getting locked into a long-term contract. Granted, you can save a lot of money on components with a DIY home security system from Abode or SimpliSafe, but that means you're responsible for the installation and maintenance of each component. More than a decade ago, technology-minded entrepreneurs started to disrupt the home security market.
Vivint Home Security Review
We created objective 360 Overall Ratings based on analysis of third-party reviews. Vivint’s average sale per new installation is $1,115. The Average Month Revenue per User is $65.98 per month, which resulted in an increase of approximately $28.9 million in revenue. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. I unwittingly put Vivint's emergency response prowess to the test, which it passed with flying colors. While heating up a slice of pizza, a chunk of cheese landed on the heating element in my toaster oven, filling the kitchen with smoke and triggering the smoke alarm. I was out in the backyard and could hear what sounded like birds chirping; it was loud, but it took a minute or two to figure out it was the alarm . I ran inside, turned off the oven, and turned on the house fan. Sure enough, a fire truck and the fire chief pulled up a few minutes later.
The Trustpilot Experience
Vivint is more expensive than most security systems, but it does offer a no-contract option. Plus its smart home support is simply unparalleled in the industry. As far as we can tell, even when you have the Smart Drive, you have to pay the monthly per-camera fee.
However, given the complexity of Vivint's systems, equipment costs can mount fairly quickly. Depending on the length of the monitoring contract you choose, monthly monitoring can be on the high side. The Vivint website does advertise a low $19.99 monthly monitoring fee option but it is attached to a high minimum initial purchase and lengthy service agreement. How many door/window sensors, motion detectors, and indoor and outdoor cameras do you need?
When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are lengthier than the industry standard of 24-36. Hardware options begin with the Smart Hub, to which additional devices are added, such as cameras, smart locks, a smart thermostat, and more. Some—but not all—equipment comes with a lifetime warranty.
They also failed to include that I had wanted the lock to be changed and she did it for me with no issues. Vivint often waives the fee during promotions, which is paid upfront. Vivint offers a month-to-month plan with no contract required and contract lengths up to 60 months. Vivint provides professional 24/7 monitoring via broadband or cellular data.
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